Legal

Terms & Conditions

Last updated: 9 October 2026

These terms apply to all private transfers, private tours and shore excursions booked with Calma Trips (“we”, “us”). By confirming a booking, you agree to these terms.

1. What we do

Calma Trips plans, arranges and coordinates private transfers and private tours in Barcelona and the surrounding area. The transport itself is carried out by independent, licensed local providers (VTC vehicles with professional drivers). Where a guide is included, the guide is a licensed local guide.

2. Quotes and booking

  • Prices on our website are “from” prices for guidance. Your final price depends on the date, time, route, group size, vehicle and duration.
  • You request a quote on WhatsApp. We reply with the service, date, time, vehicle, price and what is included.
  • Your booking is confirmed when you accept the quote and we send you a booking confirmation on WhatsApp.
  • Please check your confirmation carefully and tell us straight away if anything is incorrect.

3. Prices and payment

  • No payment is taken in advance. You pay on the day of the service, using the payment method stated in your confirmation.
  • Prices are in euros (€), per vehicle for transfers and per group for tours, not per person, unless your confirmation says otherwise.
  • Unless stated otherwise, prices include the vehicle, driver, fuel and road tolls.
  • Prices do not include monument or museum tickets, guides, meals, drinks, funicular or rack railway tickets, or gratuities, unless your confirmation says so.

4. Your information and responsibilities

  • Please give us accurate details: pickup address, flight number or ship name, number of adults and children (and children’s ages for child seats), and luggage.
  • Vehicles have limited seats and luggage space. If you bring more passengers or luggage than booked, an extra vehicle may be needed at extra cost.
  • Please be at the agreed pickup point on time. For airport pickups, we plan around your flight’s actual arrival; the included waiting time is stated in your confirmation.
  • Seat belts must be worn at all times. Child seats are provided only when requested in advance.
  • Smoking, and behaviour that endangers the driver, other passengers or the vehicle, is not allowed. The driver may end the service in that case.

5. Changes and cancellations

Changes and cancellations are covered by our Cancellation Policy. Please let us know as early as possible if your plans change.

6. Tours, timings and monument visits

  • Itineraries are a guide. Routes and timings may change because of traffic, weather, opening hours, events or safety reasons.
  • Monument and museum tickets are bought by you directly from the official sellers. We plan your day around your entry times.
  • For shore excursions, we plan the day with a margin before your all-aboard time. You remain responsible for being back on board on time and for following your cruise line’s instructions.

7. Responsibility

  • We take reasonable care in selecting our local providers and in organising your service.
  • We are not responsible for delays or changes caused by events outside our reasonable control, such as severe weather, strikes, road closures, accidents or police instructions.
  • Nothing in these terms limits any rights you have as a consumer under the law that applies to you.

8. Personal belongings

Please keep valuables with you. If you leave something in a vehicle, contact us and we will help you recover it where possible.

9. Complaints

If something is not right during your service, tell us straight away on WhatsApp so we can try to fix it on the day. You can also send us a complaint on WhatsApp within 14 days of the service. We aim to reply within 7 days.

10. Contact

WhatsApp: +34 666 76 11 52