Legal

Cancellation Policy

Last updated: 9 October 2026

No payment is taken in advance, so cancelling costs you nothing. We just ask you to let us know in good time, because a driver and vehicle are reserved for you.

Free cancellation

• You can cancel any transfer, tour or shore excursion free of charge.
• Please tell us at least 24 hours before a transfer and at least 48 hours before a tour or shore excursion, so we can release your driver.

No-shows

If you are not at the pickup point and we cannot reach you, the booking is treated as a no-show. For future bookings after a no-show, we may ask for a deposit to confirm your service.

Changes to your booking

• You can change the date, time or pickup address, subject to availability. Just message us on WhatsApp.
• Changes that need a bigger vehicle or more time may change the price. We always confirm the new price before making the change.

Flight delays

If your flight is delayed and you gave us your flight number, we adjust your pickup to your actual arrival. This is not a cancellation. The waiting time included is stated in your confirmation.

Cruise passengers

If your ship does not call at Barcelona or your times change, just let us know and we will cancel or rearrange your excursion.

If we have to cancel

In the rare case that we cannot provide your service, we will tell you as early as possible and try to offer an alternative.

How to cancel

Send us a message on WhatsApp to +34 666 76 11 52 with your name and booking date.